A. Our aim is to despatch every order the same day it is received. It is therefore important you check the delivery address on the email receipt you receive and if there are any errors, please notify us by email immediately so that we can amend your order prior to shipping.

Q. Can we give veterinary advice ?

A. Unfortunately not. Questions of a veterinary nature should be directed to your local veterinarian.

Q. Do we have a catalogue ?

A. No, you will find everything you need on our full range of products on our web site.

Q. What method of payment can I use ?

A. We accept Visa and MasterCard payments. Items on our website are displayed in both GBP and USD for our customer's convenience. You can use the currency converter facility to change from USD to your local currency. Customers will be invoiced and charged in GBP only. Conversion into USD or any other currency is performed at the daily exchange rate offered by your credit card company, which may differ from the one used on the web site. Your purchase will show on your credit card statement as "VM4PETS HOL-ADDS INTERNET"

Q. Can orders be placed over the telephone or by fax.

A. Unfortunately not, payment can only be made through our web site.

Q. What if I order the wrong product?

A. If you realise straight away that you have ordered the wrong product, send us an email immediately and we can correct the error. If the order has been despatched then unfortunately as outlined in our Terms and Conditions, shown on the web site, we are not able to accept any returns or give refunds.

Q. I have too many items in my shopping cart – how do I change it?

A. Click on “Cart Contents”, a screen will appear giving you the option to amend/remove items, make the changes you require or click the tick-box to the left of the product to remove completely. Click update when finished.